Refunds & Cancellation Policy

The Century Mudra Vahan Utility is sold as a prepaid monthly subscription. You may cancel at any time and your access continues until the end of the period you have already paid for. Because every subscription begins with a 15-day free trial that requires no payment, subscription fees for a period that has already begun arenon-refundable. We do refund duplicate and erroneous charges in full.

Every new dealership receives 15 days of full access at no cost. No payment instrument is collected to begin the trial and no amount is charged during it. If you decide not to continue, simply tell us before the trial ends — there is nothing to cancel and nothing to refund. The trial is the intended way to evaluate whether the platform suits your dealership, which is why paid periods are non-refundable.

• You may cancel at any time by emailingconnect@centurymudra.comfrom your registered address, or by calling us on +91 89800 44094.
• If you have authorized auto-pay, you can also cancel the mandate yourself fromSettings → Billing inside the portal. Cancelling the mandate stops all future automatic debits immediately.
• Cancellation takes effect at the end of your current paid period. You keep full access until that date; we do not cut off service mid-period.
• No further invoices are raised after cancellation. There is no cancellation fee and no notice period.
• On request we will provide an export of your dealership's case data before the account closes.

We refund in full, without question, in each of these cases:

• Duplicate payment — the same invoice paid more than once.
• Erroneous charge — an amount debited that does not correspond to a valid invoice, or an amount greater than the invoice.
• Failed activation — you paid but your dealership account was never activated.
• Billing after cancellation — an automatic debit that occurred after you had cancelled.

Subscription fees for a period that has already commenced are otherwise non-refundable, including where the service was used only partially during that period.

1. Email connect@centurymudra.comwith your dealership name, the invoice number, and the payment reference.
2. We acknowledge every refund request within 2 working days.
3. Approved refunds are initiated to the original payment method and are processed within 5–7 working days of approval. Your bank or card issuer may take a further 2–3 working days to credit the amount to your account.
4. Refunds are made in Indian Rupees for the full amount charged, inclusive of any tax that was collected on the original invoice. We do not deduct any processing fee from a refund.
5. A credit note is issued against the original invoice and emailed to you for your records.

Invoices are due on the first day of the period they cover. If an invoice remains unpaid we send reminders and allow a grace period before access is paused. Service is never paused without prior written notice to your registered billing address. Access is restored as soon as the outstanding amount is settled — no reactivation fee applies.

A pause for non-payment does not, by itself, cancel your subscription or create an entitlement to a refund of the unpaid period.

Write to connect@centurymudra.comor call +91 89800 44094, Monday to Saturday. Current pricing — ₹5,000 per showroom per month, inclusive of 18% gst — is set out on ourPricing page.